Return & Refund Policy
At ProteinRise, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before placing an order through our store.
Returns
We accept returns on eligible items within 30 days of delivery.
To qualify for a return:
- The item must be unused and unopened
- The product must remain in its original packaging
- The item must not be damaged due to misuse or improper handling
Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns or refunds on:
- Opened supplement products
- Used products
- Gift cards
- Downloadable digital products
- Final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the product and packaging
- A description of the issue
Contact Email:
shop@calculatorprotein.com
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Shipping Costs
Shipping costs are generally non-refundable unless:
- The item arrived damaged
- The wrong item was sent
- The issue was caused by our fulfillment process
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Order Cancellations
Orders may only be canceled before fulfillment or shipment processing begins. Once processing has started, cancellations may no longer be possible.
Contact Information
For return, refund, or support inquiries, please contact:
Email: shop@calculatorprotein.com
Main Website:
https://calculatorprotein.com/
Shop:
https://shop.calculatorprotein.com/
Policy Updates
ProteinRise reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Last Updated: May 2026